Right of withdrawal

When delivering products:

  1 
When purchasing products, the consumer has the option to terminate the agreement without giving any reason within 5 days. This period commences on the date of receipt of the product by the consumer or a pre-designated by the consumer and the entrepreneur announced representative.
  2 
During this period the consumer will treat the product and packaging. He will only unpack the product to the extent or use as necessary to assess whether he wishes to retain. If he exercises his right of withdrawal, he will the product with all accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
 3  
When the consumer wishes to exercise his right of withdrawal, he is required within 5 days of receipt of the product, to make known to the operator. The express is to make the consumer using the model form. Once the consumer has expressed the wish to make use of his right of withdrawal, the customer must return the product within 5 days return. The consumer must prove that the goods are returned on time, for example through a proof of posting.
 4  
If the customer after the not known periods specified in paragraph 2 and 3 to make use of his right of withdrawal, respectively. Product has not returned to the entrepreneur, the purchase is a fact.

   5
When providing services:

     
6 In service delivery, the consumer has the option to terminate the agreement without giving any reason for teminste five days starting on the day of entering into the agreement.

     
7 To use his right of withdrawal, the consumer focus to the operator to supply and / or appearance on delivery

for granted reasonable and clear instructions.